BPM Consulting 2017-02-03T21:53:33+00:00

The Process Renewal Group is a consulting organization committed to helping its clients successfully manage business change.

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Latest News & Articles

A Great Work Culture Demands More than Fixing Bad Processes

I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is not clearly defined for them, [...]

Business Architecture Essentials: ‘Aligning your Capabilities, Processes and Business Information: Connecting the Dots’

In the sixth article of this series (I.e. the previous one) I described a business stakeholder relationship and business concept (object) approach to defining the capability map, adding to the business process architecture from article [...]

Business Architecture Essentials : ‘Developing your Capability Architecture: It’s all about being able to get things done’

In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have been [...]

Business Architecture Essentials: ‘Developing your Process Architecture: It’s all about your work’

Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have [...]

Upcoming Events

Business Architecture: The Foundation for Enterprise Transformation @ Capstone Ridge Group
Apr 4 – Apr 7 all-day


Many Senior Business Analysts and Enterprise Architects are striving to change how the business operates in order to deliver better customer value and achieve better operational outcomes. Many are focused on defining improved digital capability and on enabling greater flexibility based on emerging customer journeys.

We believe that Business Architecture is essential to this process. It must start by first addressing the performance of end to end business operations for customers and other stakeholders before it attempts to establish new capabilities. Transformation initiatives need the content of the Business Architecture to select, scope, and execute business change projects. Stakeholder analysis and performance metrics as well as cultural assessment results will drive business analysis using models derived from the architecture. Analysis of measurement data traceable to the top of the business performance scorecard will help to find symptoms and causes of poor performance critical to realizing the business intent. Aligned implementation and change management plans can now be established and a cultural change program launched to ensure the business changes will stick.

For Business Analysts and Architects this business-first approach provides incredible opportunity to become trusted change agents in their enterprises making a strategic difference. It requires them to learn new competencies and influencing skills. This session will help enable these agents of change by providing a repeatable methodology and common structural framework to tackle enterprise analysis and design as well as business process management and capability renewal. It will bring the business view to enterprise architecture. Real life illustrations will be provided that show how it works. In working sessions, it will give delegates the practice in key methods and techniques to develop the right Business Architecture deliverables.

This highly participative workshop will delve into all aspects of Business Architecture, Business Processes and Business Capabilities as well as other key architectural concepts. Attendees will earn 32 Professional Development (PDs) or Continuing Development Units (CDU’s) for attending the entire certificate program.

Roger Burlton, P.Eng., CMC, President and Managing Partner
Roger is a respected pioneer in the introduction of innovative approaches for Business Management. He is a world leader in the field of Business Process Management, having authored one of the most read and followed books on the topic early in BPM’s growth. Roger’s leadership is also witnessed by his position as chair of several of the most influential conferences each year on BPM and Business Architecture and by his role as chair of the BPTrends.com Advisory Board. The insights he brings to PRG’s consulting clients are thoughtful and pragmatic.

Learning Objectives
  • Understand what a useful Business Architecture looks like
  • Be able to apply enterprise-wide architecture models and techniques that are traceable
  • Learn how to sell the Business Architecture value proposition and gain cross-organization acceptance
  • Be able to develop a measurable architecture for planning, budgeting, organization design, compliance, human change management, and the introduction of breakthrough technologies
  • Be able to use the architecture to accelerate process and capability change projects
  • Discover how to address cultural barriers during architecture, business design and implementation

Special Features of this Class

  • This is a pragmatic class – not a theory based one
  • Learn how value streams, business processes, business capabilities and strategy are connected
  • How to select and apply the proper tools and techniques to model, analyze, manage, measure and improve processes
  • Get a set of capabilities that are truly traceable to strategic intent and aligned with business processes
  • Be able to sell the concepts upward and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Class Outline

  • Why Business Architecture?
  • Business Architecture and Related Disciplines
  • Business Architecture Methodology
  • Value Chain Identification and Architecture Scoping
  • External Environment Assessment and External Stakeholder Analysis
  • Business Strategy Development
  • Business Semantics: The Basis for Information Models
  • Business Process Architecture (an end-to-end view)
  • Business Capabilities
  • Alignment to Decisions, Knowledge, Policies and Rules
  • Alignment of Business Architecture with IT Architecture and Enablement
  • Alignment with Human Capabilities and Enablement
  • Business Portfolio Management
  • Leveraging the Architecture into a Business Change Portfolio
  • Sustaining the Architecture through Governance


This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.

  • Business Operations Managers
  • Business Architects
  • Business Process Architects
  • Enterprise Architects
  • Process Improvement Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • HR Executives
  • IT Executives
  • Anyone else concerned with designing Business Change programs
A Journey from Business Architecture to a Digital Process? A Case Study in Government Transformation @ itSMF Ottawa-Gatineau Professional Development and Education Workshops
May 1 @ 1:00 pm – 2:00 pm

In the Province of British Columbia, strong pressures were mounting within the justice system due to increases in caseloads hitting the courts and cases becoming delayed to the point of abandonment. Adding more human and physical capacity within the same judicial framework was not an option to alleviate congestion. Something innovative had to be re-imagined and built in order to break the logjam. In addition to workload issues, there are significant location constraints in a province with difficult geographical access to courts affecting both the participants and legal practitioners. One of the choices made by the BC Ministry of Justice was to deal with Civil Disputes (non-criminal) in an unconventional manner. These cases are the least impactful of the range of disputes. So the province chose to digitize the entire civil dispute resolution process from end to end and feature significant self-help and peer to peer capabilities. Starting with key legislative changes, a team was formed to define, design, develop and implement civil disputes. The solution is now operational.

This presentation will describe the approach to bringing this initiative to life:

  • Starting with the vision
  • Development of a business architecture
  • Key features of the business design
  • The role of facilitation and collaboration among many stakeholders
  • Where they are today
BPM Europe 2017 @ Radisson Blu Portman Hotel
Oct 16 – Oct 19 all-day
Data Modeling Zone Europe
Oct 23 – Oct 24 all-day
Building Business Capabilities @ LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
Nov 6 – Nov 10 all-day

Process Renewal Group has been a leader in BPM since its incorporation in 1993.


We are the longest running BPM professional services company in the world. We were the first to develop and apply a comprehensive process methodology that focussed on performance improvement. Based upon these approaches, we have helped our clients globally to realize significant process improvements and new business models on over two hundred occasions. Over this time we have constantly evolved our performance-oriented process improvement practices to incorporate what we have learned from these real engagements. We have introduced pioneering concepts to BPM such as Stakeholder Analysis, Process Architecture, the Input, Output, Guide, Enabler (IGOE) modeling and analysis notation, the Burlton Hexagon capability implementation approach and others.

We have chaired over 40 BPM conferences globally starting in 1995 and due to our constant eye on practical innovation in processes we are continuously sought after to lead the world’s most influential events.

  • First BPM consultants in the world
  • Conducted over 200 BPM projects in over 20 industries
  • Recognized for individualized application of exceptional methods
  • Constantly innovating and educating the industry
  • Chaired over 40 BPM conferences and trained over 10,000 professionals