In the sixth article of this series (I.e. the previous one) I described a business stakeholder relationship and business concept (object) approach to defining the capability map, adding to the business process architecture from article [...]
In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have been [...]
Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have [...]
In the Province of British Columbia, strong pressures were mounting within the justice system due to increases in caseloads hitting the courts and cases becoming delayed to the point of abandonment. Adding more human and physical capacity within the same judicial framework was not an option to alleviate congestion. Something innovative had to be re-imagined and built in order to break the logjam. In addition to workload issues, there are significant location constraints in a province with difficult geographical access to courts affecting both the participants and legal practitioners. One of the choices made by the BC Ministry of Justice was to deal with Civil Disputes (non-criminal) in an unconventional manner. These cases are the least impactful of the range of disputes. So the province chose to digitize the entire civil dispute resolution process from end to end and feature significant self-help and peer to peer capabilities. Starting with key legislative changes, a team was formed to define, design, develop and implement civil disputes. The solution is now operational.
This presentation will describe the approach to bringing this initiative to life:
Starting with the vision
Development of a business architecture
Key features of the business design
The role of facilitation and collaboration among many stakeholders
Process Renewal Group has been a leader in BPM since its incorporation in 1993.
Chaired over 40 BPM conferences since 1995
Over 200 BPM projects in over 20 industries
The first BPM Consulting Firm
We are the longest running BPM professional services company in the world. We were the first to develop and apply a comprehensive process methodology that focussed on performance improvement. Based upon these approaches, we have helped our clients globally to realize significant process improvements and new business models on over two hundred occasions. Over this time we have constantly evolved our performance-oriented process improvement practices to incorporate what we have learned from these real engagements. We have introduced pioneering concepts to BPM such as Stakeholder Analysis, Process Architecture, the Input, Output, Guide, Enabler (IGOE) modeling and analysis notation, the Burlton Hexagon capability implementation approach and others.
We have chaired over 40 BPM conferences globally starting in 1995 and due to our constant eye on practical innovation in processes we are continuously sought after to lead the world’s most influential events.
First BPM consultants in the world
Conducted over 200 BPM projects in over 20 industries
Recognized for individualized application of exceptional methods
Constantly innovating and educating the industry
Chaired over 40 BPM conferences and trained over 10,000 professionals