ABOUT PRG

PRG is the longest running BPM professional services company in the world

PRG is the first to develop and apply a comprehensive process methodology that focussed on performance improvement. We have helped our clients globally to realize significant process improvements and implement new business models on over two hundred occasions.

We continue to lead the field, with our recent introduction of the Business Agility manifesto, and pioneering the principles of self management within organization.

Read testimonials

Roger Burlton defining Business Architecture

WORKING WITH PRG

We most value a holistic, common sense and value focused work philosophy.

We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.

Optimizing for Results

We optimize for measurable business performance while avoiding business and compliance risks concurrently.

People Focused

We strive to eliminate staff frustration, by design processes that engage and empower your team to deliver on their stated objectives and targets

Technology Agnostic

While we have worked and partnered with numerous technology vendors over the years, our solutions are always first and foremost based on your individual organization’s needs. When necessary, we will recommend only the best tools to meet your requirements.

SEE WHAT WE HAVE TO SAY!

We have numerous speaking engagements across the globe, come to hear in person what we have to say!

WHAT CLIENTS SAY

HOW CAN WE HELP? +1 905-237-2936

FROM OUR BLOG

UPCOMING EVENTS

Apr
29
Mon
Business Architecture: Enabling Business Agility and Change @ Farum, Denmark
Apr 29 – May 1 all-day

Organizations today are concerned with three main issues:

  • How can I best run my business every day?
  • How can I change quickly?
  • How can I remain agile with my business changes going forward?

To operate at your best every day, it is imperative that any adjustments in work, resource capacity and peoples’ competencies can be handled easily. The business has to be able to adapt its operating model easily. Architects must know how work is done before re-configuring it. Truly understanding business operations strategy, business capabilities, end to end business processes, the information tracing across the business and technology, is essential to make required changes without risk. Business Architects have to be knowledgeable on how all these work together to best serve the day to day stakeholders for whom our value streams are supposed to deliver value.

Quick change means that Business Architects must know about the interactions among business domains so that when the business model is being renewed they can describe what’s needed and design with deliberate integrity, reuse and inherent agility in mind. To be clear, ‘Agile’ software development will not solve this problem due to the immense complexity and risk in issues other than software. Fast software development without an architectural underpinning can easily introduce untraceable change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources is essential. With a sound architectural foundation, business-wide transformation, digitization and continuous optimization can be accomplished and change efforts can progress smoothly.

The ultimate benefit of a good Business Architecture will be in Business Agility. This requires designing the right solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. Architects must define the multiple domains of the business and how they interact, so any impact of proposed business changes can be determined rapidly and changes made with the surety they will work immediately. That means that defining and interconnecting strategy, policy, information, processes, capabilities, technical and human resources and other domains is essential. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.

This highly participative workshop will delve into all aspects of Business Architecture from top to bottom and side to side.

Learning Objectives

  • Understand what a useful Business Architecture looks like
  • Understand what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
  • Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
  • Align what investments in resources the business should make (Resources Model)
  • Learn to build market, information, capability and process architecture models and interconnect them through a business performance lens
  • Be able to use the architecture to accelerate change projects and the introduction of breakthrough digital technologies and digitalized processes

Special Features of this Class

  • Consistent with BIZBOK principles
  • This is a pragmatic class with workshops – not a theory based one
  • Be able to convince senior management of the value and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Audience

This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.

  • Business Leaders
  • Business Architects
  • Process Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • IT and HR Executives
  • Anyone else concerned with designing and sustaining an agile business

May
2
Thu
Digital Process Analysis and Design: Optimizing the customer experience through digital innovation @ Farum, Denmark
May 2 – May 3 all-day
This seminar will address what is required to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner.

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This seminar will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

By attending you will learn to:

  • Build a customer journey and find moments of truth
  • Segment customer types and define personas
  • Understand existing customer bottlenecks and constraints and opportunities to remove them
  • Identify potentially useful digital technologies
  • Design end to end value stream processes that start and end with the customer process
  • Reconceptualise the customer interaction with our processes
  • Recognize genuine design constraints from other outside stakeholders
  • Deal with behavioral and cultural change
  • Define the change program

Special Features of this class:

  • Modernizes process analysis and design work to optimize digital processes
  • Deals with customer-in-command processes and business solutions: Journeys and Experiences
  • Minimizes Process Analysis for Digital Process to only enough of what you really need?
  • Brings a wealth of opportunities for Process Innovation
  • Features several examples of digitalized processes
  • Involves a series of hands on progressive exercises in designing a digital process solution

Audience

This class will be of benefit to professionals and managers of all types involved with designing and developing digitalized business processes.

  • Process Analysts and Designers
  • Business Analysts
  • Business Leaders
  • Agilists
  • Business Architects
  • Anyone else concerned with designing and sustaining an agile business

May
6
Mon
Digital Process Analysis and Design: Optimizing the customer experience through digital innovation @ Oslo, Norway
May 6 all-day
This seminar will address what is required to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner.

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This seminar will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

By attending you will learn to:

  • Build a customer journey and find moments of truth
  • Segment customer types and define personas
  • Understand existing customer bottlenecks and constraints and opportunities to remove them
  • Identify potentially useful digital technologies
  • Design end to end value stream processes that start and end with the customer process
  • Reconceptualise the customer interaction with our processes
  • Recognize genuine design constraints from other outside stakeholders
  • Deal with behavioral and cultural change
  • Define the change program

Special Features of this class:

  • Modernizes process analysis and design work to optimize digital processes
  • Deals with customer-in-command processes and business solutions: Journeys and Experiences
  • Minimizes Process Analysis for Digital Process to only enough of what you really need?
  • Brings a wealth of opportunities for Process Innovation
  • Features several examples of digitalized processes
  • Involves a series of hands on progressive exercises in designing a digital process solution

Audience

This class will be of benefit to professionals and managers of all types involved with designing and developing digitalized business processes.

  • Process Analysts and Designers
  • Business Analysts
  • Business Leaders
  • Agilists
  • Business Architects
  • Anyone else concerned with designing and sustaining an agile business

May
8
Wed
Business Architecture: Enabling Business Agility and Change @ Osla, Norway
May 8 – May 10 all-day

Organizations today are concerned with three main issues:

  • How can I best run my business every day?
  • How can I change quickly?
  • How can I remain agile with my business changes going forward?

To operate at your best every day, it is imperative that any adjustments in work, resource capacity and peoples’ competencies can be handled easily. The business has to be able to adapt its operating model easily. Architects must know how work is done before re-configuring it. Truly understanding business operations strategy, business capabilities, end to end business processes, the information tracing across the business and technology, is essential to make required changes without risk. Business Architects have to be knowledgeable on how all these work together to best serve the day to day stakeholders for whom our value streams are supposed to deliver value.

Quick change means that Business Architects must know about the interactions among business domains so that when the business model is being renewed they can describe what’s needed and design with deliberate integrity, reuse and inherent agility in mind. To be clear, ‘Agile’ software development will not solve this problem due to the immense complexity and risk in issues other than software. Fast software development without an architectural underpinning can easily introduce untraceable change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources is essential. With a sound architectural foundation, business-wide transformation, digitization and continuous optimization can be accomplished and change efforts can progress smoothly.

The ultimate benefit of a good Business Architecture will be in Business Agility. This requires designing the right solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. Architects must define the multiple domains of the business and how they interact, so any impact of proposed business changes can be determined rapidly and changes made with the surety they will work immediately. That means that defining and interconnecting strategy, policy, information, processes, capabilities, technical and human resources and other domains is essential. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.

This highly participative workshop will delve into all aspects of Business Architecture from top to bottom and side to side.

Learning Objectives

  • Understand what a useful Business Architecture looks like
  • Understand what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
  • Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
  • Align what investments in resources the business should make (Resources Model)
  • Learn to build market, information, capability and process architecture models and interconnect them through a business performance lens
  • Be able to use the architecture to accelerate change projects and the introduction of breakthrough digital technologies and digitalized processes

Special Features of this Class

  • Consistent with BIZBOK principles
  • This is a pragmatic class with workshops – not a theory based one
  • Be able to convince senior management of the value and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Audience

This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.

  • Business Leaders
  • Business Architects
  • Process Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • IT and HR Executives
  • Anyone else concerned with designing and sustaining an agile business

May
27
Mon
BA World Toronto: Key Process Tools for Business Analysts @ Metro Toronto Convention Centre
May 27 @ 2:00 pm – 3:00 pm

Business process analysis and design should be a core competency for all Business Analysts and Architects. It is a key component of the BABOK V3 required for BA certification. In this session, Sasha Aganova will introduce key techniques that will help BAs, Business Architects and Process Professionals to become better at what you do and to make it easier for your clients to understand what’s going on and participate easily.

Learning Objectives

  • Learn new tools to be more effective in your process work
  • Better translate needs into requirements
  • Be better equipped to tackle process change

May
28
Tue
BA World Toronto: Enabling Business Agility @ Metro Toronto Convention Centre
May 28 @ 10:15 am – 11:15 am

Driving out software rapidly is not sufficient anymore. Many aspects of the business must continuously change in concert including processes, capabilities, information, technologies, and rules. Smart adaptability requires an end to end value delivery perspective. Digital requires services and data to be connected across the customer journey serving multiple personas and touch points. This session will help BAs and PMs to tackle business complexity and to reconfigure rapidly and effectively.

Learning Objectives

  • Understand tools and techniques for cross functional value creation
  • Create an agile business
  • How BAs and PMs must design for change

May
30
Thu
BA World Toronto: Digital Process Analysis and Design: Optimizing the Customer Experience @ Metro Toronto Convention Centre
May 30 @ 10:15 am – 11:15 am

Going digital does not mean that sound analysis and design of the end to end experience has passed. Connecting all the actions required, means more dots to connect between customers and ourselves. This relies upon professional practices of integrated design. Business architects and business analysts must follow sound yet modern professional practices of process analysis and design tuned for a digital world. This seminar will help you optimize the customer’s process journey in a digital world.

Learning Objectives

  • Learn how process design is different for digitalization
  • Learn how to connect all the dots: Process and data
  • Practice using a case study throughout the class.

Jun
3
Mon
IRMUK – Business Architecture Best Practices: Practical Methods to Enable Business Change @ etc.venues Marble Arch
Jun 3 @ 11:40 pm – Jun 5 @ 12:40 am

Today’s business architects and designers are rising to the challenges of fast change, enhanced business operations and design of the business for continuing agility.

Quick and effective business change means that Business Architects must know the interconnections among business elements so that as the business model is updated, they can identify what’s impacted and design with deliberate integrity and reuse in mind. To be clear, ‘Agile’ software development, by itself, will not make the business more flexible due to the immense complexity in issues other than software. However, fast software development with an architectural underpinning can enable speed and ease of change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources, is essential. With a sound architectural foundation, business-wide transformation, digitalization and continuous optimization can be accomplished and change efforts can progress smoothly.

A major architectural requirement is to be able to adapt the business operating modeland do so easily. Business Architects must capture and provide the business knowledge to be able to confidently re-configure how work gets done and value gets created. Clarity on business strategy, business capabilities, end to end value streams and business processes, the information tracing across the business, business decisions, technology resources, and human competencies is essential to make required changes without unnecessary risk in the change itself. Business Architects have to be knowledgeable on how all these domains work together to best serve the support of our value streams to deliver stakeholder value.

Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business design and operations with increasing difficulty to change fast later on.

This is a highly participative workshop and will delve into all aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOKalong with other established and new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable and yet practical.

Special Features of this Class

  • Built on BIZBOK principles and acknowledged Business Architecture Best Practices
  • This is a pragmatic working class with a case study and workshops
  • Be able to sell the concepts upward and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Jun
6
Thu
IRMUK – Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation @ etc.venues Marble Arch
Jun 6 @ 11:40 pm – Jun 7 @ 12:40 am

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This course will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

CONTACT INFO

+1 905-237-2936

info@processerenewal.com

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