BPM Consulting 2017-02-03T21:53:33+00:00

The Process Renewal Group is a consulting organization committed to helping its clients successfully manage business change.

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Latest News & Articles

A Great Work Culture Demands More than Fixing Bad Processes

I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is not clearly defined for them, [...]

Business Architecture Essentials: ‘Aligning your Capabilities, Processes and Business Information: Connecting the Dots’

In the sixth article of this series (I.e. the previous one) I described a business stakeholder relationship and business concept (object) approach to defining the capability map, adding to the business process architecture from article [...]

Business Architecture Essentials : ‘Developing your Capability Architecture: It’s all about being able to get things done’

In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have been [...]

Business Architecture Essentials: ‘Developing your Process Architecture: It’s all about your work’

Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the frameworks that professionals have [...]

Upcoming Events

A Journey from Business Architecture to a Digital Process? A Case Study in Government Transformation @ itSMF Ottawa-Gatineau Professional Development and Education Workshops
May 1 @ 1:00 pm – 2:00 pm

In the Province of British Columbia, strong pressures were mounting within the justice system due to increases in caseloads hitting the courts and cases becoming delayed to the point of abandonment. Adding more human and physical capacity within the same judicial framework was not an option to alleviate congestion. Something innovative had to be re-imagined and built in order to break the logjam. In addition to workload issues, there are significant location constraints in a province with difficult geographical access to courts affecting both the participants and legal practitioners. One of the choices made by the BC Ministry of Justice was to deal with Civil Disputes (non-criminal) in an unconventional manner. These cases are the least impactful of the range of disputes. So the province chose to digitize the entire civil dispute resolution process from end to end and feature significant self-help and peer to peer capabilities. Starting with key legislative changes, a team was formed to define, design, develop and implement civil disputes. The solution is now operational.

This presentation will describe the approach to bringing this initiative to life:

  • Starting with the vision
  • Development of a business architecture
  • Key features of the business design
  • The role of facilitation and collaboration among many stakeholders
  • Where they are today
BPM Europe 2017 @ Radisson Blu Portman Hotel
Oct 16 – Oct 19 all-day
Data Modeling Zone Europe
Oct 23 – Oct 24 all-day
Building Business Capabilities @ LOEWS ROYAL PACIFIC RESORT ∙ ORLANDO
Nov 6 – Nov 10 all-day

Process Renewal Group has been a leader in BPM since its incorporation in 1993.


We are the longest running BPM professional services company in the world. We were the first to develop and apply a comprehensive process methodology that focussed on performance improvement. Based upon these approaches, we have helped our clients globally to realize significant process improvements and new business models on over two hundred occasions. Over this time we have constantly evolved our performance-oriented process improvement practices to incorporate what we have learned from these real engagements. We have introduced pioneering concepts to BPM such as Stakeholder Analysis, Process Architecture, the Input, Output, Guide, Enabler (IGOE) modeling and analysis notation, the Burlton Hexagon capability implementation approach and others.

We have chaired over 40 BPM conferences globally starting in 1995 and due to our constant eye on practical innovation in processes we are continuously sought after to lead the world’s most influential events.

  • First BPM consultants in the world
  • Conducted over 200 BPM projects in over 20 industries
  • Recognized for individualized application of exceptional methods
  • Constantly innovating and educating the industry
  • Chaired over 40 BPM conferences and trained over 10,000 professionals