Roger Burlton defining Business Architecture
See our expertise in action with case studies of how we helped clients across multiple industries
We most value a holistic, common sense and value focused work philosophy.
We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.
Over a period of 10 years I have had several excellent engagements with the Process Renewal Group. They have trained, mentored and consulted on the subjects of Business Process Management, Business Process Analysis /Modeling, and Strategic Capability Roadmapping. Their methodology and their actionable insights regarding how businesses can determine and improve what is most important to work on, both operationally and strategically, have made a significant impact on my organization’s performance.
The Process Renewal Group played a pivotal role in several major initiatives I was delivering. They helped us understand which areas of the business had to improve to deliver our chosen strategy, several of which were not originally on the focus list but were subsequently validated as the initiatives progressed. They brought a holistic approach to understanding business performance drivers and helped us understand what needed to improve to achieve our objectives. And through these engagements, they helped institute a cultural change towards the role of business processes which continues today. Their success with these engagements has led to further partnership with Process Renewal Group in other areas of the organization.
Process Renewal Group was our ideal partner for translating our transformation goals into concrete actionable plans to ensure alignment and traceability. I had the opportunity to work with PRG on two occasions, once with a major Canadian Financial Institution and again with a major Canadian Digital Media company. In both cases, I was extremely satisfied with the breadth and depth of their recommendations to drive improved organizational performance through their process-centric and Customer focused approach.
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Organizations today are concerned with three main issues:
- How can I best run my business every day?
- How can I change quickly?
- How can I remain agile with my business changes going forward?
To operate at your best every day, it is imperative that any adjustments in work, resource capacity and peoples’ competencies can be handled easily. The business has to be able to adapt its operating model easily. Architects must know how work is done before re-configuring it. Truly understanding business operations strategy, business capabilities, end to end business processes, the information tracing across the business and technology, is essential to make required changes without risk. Business Architects have to be knowledgeable on how all these work together to best serve the day to day stakeholders for whom our value streams are supposed to deliver value.
Quick change means that Business Architects must know about the interactions among business domains so that when the business model is being renewed they can describe what’s needed and design with deliberate integrity, reuse and inherent agility in mind. To be clear, ‘Agile’ software development will not solve this problem due to the immense complexity and risk in issues other than software. Fast software development without an architectural underpinning can easily introduce untraceable change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources is essential. With a sound architectural foundation, business-wide transformation, digitization and continuous optimization can be accomplished and change efforts can progress smoothly.
The ultimate benefit of a good Business Architecture will be in Business Agility. This requires designing the right solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. Architects must define the multiple domains of the business and how they interact, so any impact of proposed business changes can be determined rapidly and changes made with the surety they will work immediately. That means that defining and interconnecting strategy, policy, information, processes, capabilities, technical and human resources and other domains is essential. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.
This highly participative workshop will delve into all aspects of Business Architecture from top to bottom and side to side.
- Understand what a useful Business Architecture looks like
- Understand what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
- Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
- Align what investments in resources the business should make (Resources Model)
- Learn to build market, information, capability and process architecture models and interconnect them through a business performance lens
- Be able to use the architecture to accelerate change projects and the introduction of breakthrough digital technologies and digitalized processes
Special Features of this Class
- Consistent with BIZBOK principles
- This is a pragmatic class with workshops – not a theory based one
- Be able to convince senior management of the value and reduce internal resistance to change
- Learn a method that scales for both small and large organizations
- Work with Roger Burlton; the most experienced pragmatist in this field
This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.
- Business Leaders
- Business Architects
- Process Analysts
- Business Analysts
- Strategic Planners
- IT Architects
- IT and HR Executives
- Anyone else concerned with designing and sustaining an agile business
Business process analysis and design should be a core competency for all Business Analysts and Architects. It is a key component of the BABOK V3 required for BA certification. In this session, Sasha Aganova will introduce key techniques that will help BAs, Business Architects and Process Professionals to become better at what you do and to make it easier for your clients to understand what’s going on and participate easily.
- Learn new tools to be more effective in your process work
- Better translate needs into requirements
- Be better equipped to tackle process change
Driving out software rapidly is not sufficient anymore. Many aspects of the business must continuously change in concert including processes, capabilities, information, technologies, and rules. Smart adaptability requires an end to end value delivery perspective. Digital requires services and data to be connected across the customer journey serving multiple personas and touch points. This session will help BAs and PMs to tackle business complexity and to reconfigure rapidly and effectively.
- Understand tools and techniques for cross functional value creation
- Create an agile business
- How BAs and PMs must design for change
Going digital does not mean that sound analysis and design of the end to end experience has passed. Connecting all the actions required, means more dots to connect between customers and ourselves. This relies upon professional practices of integrated design. Business architects and business analysts must follow sound yet modern professional practices of process analysis and design tuned for a digital world. This seminar will help you optimize the customer’s process journey in a digital world.
- Learn how process design is different for digitalization
- Learn how to connect all the dots: Process and data
- Practice using a case study throughout the class.
Today’s business architects and designers are rising to the challenges of fast change, enhanced business operations and design of the business for continuing agility.
Quick and effective business change means that Business Architects must know the interconnections among business elements so that as the business model is updated, they can identify what’s impacted and design with deliberate integrity and reuse in mind. To be clear, ‘Agile’ software development, by itself, will not make the business more flexible due to the immense complexity in issues other than software. However, fast software development with an architectural underpinning can enable speed and ease of change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources, is essential. With a sound architectural foundation, business-wide transformation, digitalization and continuous optimization can be accomplished and change efforts can progress smoothly.
A major architectural requirement is to be able to adapt the business operating modeland do so easily. Business Architects must capture and provide the business knowledge to be able to confidently re-configure how work gets done and value gets created. Clarity on business strategy, business capabilities, end to end value streams and business processes, the information tracing across the business, business decisions, technology resources, and human competencies is essential to make required changes without unnecessary risk in the change itself. Business Architects have to be knowledgeable on how all these domains work together to best serve the support of our value streams to deliver stakeholder value.
Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business design and operations with increasing difficulty to change fast later on.
This is a highly participative workshop and will delve into all aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOKalong with other established and new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable and yet practical.
Special Features of this Class
- Built on BIZBOK principles and acknowledged Business Architecture Best Practices
- This is a pragmatic working class with a case study and workshops
- Be able to sell the concepts upward and reduce internal resistance to change
- Learn a method that scales for both small and large organizations
- Work with Roger Burlton; the most experienced pragmatist in this field
Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.
This course will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.
This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.
The Canadian manufacturing and sales operations of 2 large household name manufacturers needed to be integrated as part of a global effort triggered by the merger of these 2 brands a few years earlier.
Taking a business design approach to develop the future state of the integrated business unit proved to be a very effective way to focus the integration effort to achieve the desired business outcomes of acting as one. Newly defined business processes became the basis to drive organizational realignment and role design, technology change requirements, staff training, and business governance. It also became an overall communication tool to ensure all stakeholders are aligned on both the reasons for, and the details of the required changes. In this presentation, Sasha will:
- Describe the high-level objectives of the integration effort, and associated tight timelines
- Discuss how to tackle complex requirements, dealing with change for two unique established businesses
- Share how business architecture and process models can be effectively used as a stakeholder engagement and communication tool
- Demonstrate examples of some of the actual documentation formats used through-out the project
Why attend this event in 2019:
- Europe’s only co-located conferences on BPM and Enterprise Architecture. This event provides a unique opportunity to discover the latest approaches and innovative ideas to both BPM and Enterprise Architecture and benefit from the synergies between them. Choose to attend 1, 2, 3 or 4 days of the event. Delegates can attend sessions at both conferences. The event includes a track devoted to Business Architecture.
- Designed by Practitioners for Practitioners. Being neither analyst nor vendor-led, the conferences provide diverse and wide-ranging perspectives on BPM, Enterprise Architecture and Business Architecture, informed by practical experience.
- Case studies and contributors in 2018 included: Zurich Insurance, Fidelity, Aberdeen Standard Investments, Centrica, Nationwide, ABN Amro, Fidelity, Ministry of Immigration and Integration Denmark, APG, NATS, DNB Bank, Copenhagen Airports, KPMG Digital Norway, Capita Transformation, Renault-Nissan Consulting, Admiral Group, Yorkshire Building Society, University College London, Department of Internal Affairs New Zealand, FNSS Defence Systems, de Volksbank, Wells Fargo, SQS Ireland, National Bank of Oman, Communication and Information Technology Commission (CITC) Saudi Arabia, Farm Frites Poland, Kautex Textron GMBH and many more …
- Get Value for Money. Choose from more than 70 sessions, with 2 tracks on BPM, 2 tracks on Enterprise Architecture and 1 track exclusively on Business Architecture. Whether you are just getting started or looking for more advanced knowledge you will find sessions that address issues you are facing and people who can advise you.
- Conference Workshops. Choose from an unparalleled range of workshops on specific topics to get you quickly up-to-speed or fine tune your performance on the first and the last day of the event.
- Excellent mix of vision, theory and implementation. Discover new approaches and innovative ideas, while at the same time learning from organisations who have benefited from implementing world-class BPM and EA approaches and solutions.
- Established, recognized and respected conferences. These conferences have brought practitioners, experts and thought-leaders together from around the world for many years, uncovering strategies for success in delivering world-class products, services, processes and systems.
- Exhibition and Networking Opportunities. Network with an outstanding group of BPM and EA delegates and speakers. BPM and EA solution providers will be available during the conference days to demonstrate the latest in software and services available and give you the benefit of their insights.
Business Architecture provides a strong foundation for business-wide transformation, digitization and optimization and is the basis for having an agile business. Given the inherent complexities, making the right choices in what to change is not simple. Avoiding duplication and sub-optimization means that all of the moving parts must be classified, well understood and inter-connected before change can confidently begin. Business Architecture subject areas are numerous. Processes and capabilities and other important domains are complex enough. Being able to find the interconnections among them is even more so. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.
This session will introduce some of the critical elements needed.
- Stakeholder Value Orientation
- Business Concepts / Information models
- Business Processes
- Business Capabilities
- Business Measurement
- Change Prioritization
- Process / Capability Alignment
What happens when you automate a broken process? What happens when you implement a brand-new system where the old process will no longer work? In a manufacturing environment the result would be the same defects only faster!! In business it is not much different, except the cause of defects can be much harder to spot. Improving business processes is necessary whenever implementing any new technology or seeking to optimize and gain efficiency.
This session is designed primarily for practitioners who are starting their journey in process improvement, or those who are looking for a refresher and some new ideas.
In this session you will learn how to:
Identify if a business process is in need of improvement
Understand and document existing processes
Develop a prioritized list of issues and potential areas of improvement
Determine root causes and potential solutions
Synthesize the various solutions into a coherent improvement effort
Plan and implement the improvement effort
Do you have an upcoming project you would like to discuss?
Do you have any critical strategic objectives you want to achieve?
Get it in touch with us, and one of our team members will reach out as soon as possible