ABOUT PRG

PRG is the longest running BPM professional services company in the world

PRG is the first to develop and apply a comprehensive process methodology that focussed on performance improvement. We have helped our clients globally to realize significant process improvements and implement new business models on over two hundred occasions.

We continue to lead the field, with our recent introduction of the Business Agility manifesto, and pioneering the principles of self management within organization.

Read testimonials

Roger Burlton defining Business Architecture

WORKING WITH PRG

We most value a holistic, common sense and value focused work philosophy.

We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.

Optimizing for Results

We optimize for measurable business performance while avoiding business and compliance risks concurrently.

People Focused

We strive to eliminate staff frustration, by design processes that engage and empower your team to deliver on their stated objectives and targets

Technology Agnostic

While we have worked and partnered with numerous technology vendors over the years, our solutions are always first and foremost based on your individual organization’s needs. When necessary, we will recommend only the best tools to meet your requirements.

SEE WHAT WE HAVE TO SAY!

We have numerous speaking engagements across the globe, come to hear in person what we have to say!

WHAT CLIENTS SAY

HOW CAN WE HELP? +1 905-237-2936

FROM OUR BLOG

UPCOMING EVENTS

Nov
5
Mon
Building Business Capabilities – A Foundation For Process Performance Improvement @ JW MARRIOTT SAN ANTONIO HILL COUNTRY RESORT & SPA
Nov 5 @ 1:30 pm – 4:30 pm

A Foundation For Process Performance Improvement

This session provides the foundation for the range of practices of improving specific business process performance metrics into a renewed target state. It is based on proven formal methods and over twenty years of practical experience of the hundreds of projects conducted by Process Renewal Group and the sage advice found at the knowledge portal: BPTrends.com. It provides an overview and discussion of the principles, concepts and techniques required for the process improvement. The seminar introduces a simple and systematic approach for analysing, modeling and redesigning specific processes. It provides a solid basis for newbies and a great refresher for anyone experienced with process. Business managers, analysts and change practitioners will gain from the hands on working sessions that apply the techniques. This session establishes a sound baseline and, a common language for all business analysis conference sessions you attend.

Attendees will learn:

  • Why do Process work?
  • Core concepts of Business Process Architecture and Process Improvement
  • Understanding the scope for change
  • Analysing the current state
  • Designing the future state
  • Supporting implementation and ongoing sustainment

Jan
18
Fri
Digital Process Analysis and Design (2-day)
Jan 18 @ 11:20 pm – Jan 19 @ 12:20 am

Digital Process Analysis and Design: Optimizing the customer experience through digital innovation

 

Overview

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This seminar will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

By attending you will learn to:

      • Build a customer journey and find moments of truth
      • Segment customer types and define personas
      • Understand existing customer bottlenecks and constraints and opportunities to remove them
      • Identify potentially useful digital technologies
      • Design end to end value stream processes that start and end with the customer process
      • Reconceptualise the customer interaction with our processes
      • Recognize genuine design constraints from other outside stakeholders
      • Deal with behavioral and cultural change
      • Define the change program

Special Features of this class:

      • Modernizes process analysis and design work to optimize digital processes
      • Deals with customer-in-command processes and business solutions: Journeys and Experiences
      • Minimizes Process Analysis for Digital Process to only enough of what you really need?
      • Brings a wealth of opportunities for Process Innovation
      • Features several examples of digitalized processes
      • Involves a series of hands on progressive exercises in designing a digital process solution

Who Should Attend

This class will be of benefit to professionals and managers of all types involved with designing and developing digitalized business processes.

      • Process Analysts and Designers
      • Business Analysts
      • Business Leaders
      • Agilists
      • Business Architects
      • Anyone else concerned with designing and sustaining an agile business

Class Outline:

The Digital Challenge

      • Drivers and Trends of Digitalization
      • Digital Strategy
      • Digital vs Digitalization
      • Some definitions and truths

Examples: Uber, AirBnB and other usual suspects

Process Methodology Response

      • Traditional approaches
      • Process Analysis and Design for the digital world
      • The Concept Model as home base
      • The Burlton Capability Hexagon

Case study Workshop: Developing your concept model

Understand: Stakeholders, Vision and Scope

      • Value Chain and the scope of your included processes
      • External Stakeholders classification
      • Segmentation and Personalization
      • The use of Personas
      • Customer needs and value proposition
      • Customer experience
      • The North Star for your design

Example: Ordering of customized confectionery

Case study Workshop: Analyzing the Stakeholders

Case study Workshop: Defining the North Star

Analysis: Modeling and Analyzing the Process

      • How much current analysis and modeling is needed
      • Analysis and Modeling options
      • Dealing with the data

Case study Workshop: Analysing the current capability

Customer Process Experience Baseline

      • A typical Customer Experience pattern
      • Finding Moments of Truth
      • The Customer Journey map
      • Attributes of a great customer experience

Case study Workshop: Developing the Customer Journey

Digital Inspirations

      • Digital Solution Patters and Benchmarks
      • Omni-Channel characteristics
      • Mobile characteristics
      • RPA (Robotic Process Automation) characteristics
      • AI and Cognitive characteristics
      • Automating Decisions and Business Rules
      • Additional Technology potential

Example: Mortgage Decisioning Redesign

Design the Process and Capabilities

      • Small Change vs Substantive change
      • Design principles
      • Creative workshops to leverage the inspiration
      • The new digital process
      • Designing measurement and feedback
      • Detailed mapping
      • The required capabilities and resources

Example: Justice System peer to peer case resolution

Case study Workshop: Designing the digitalized process workflow

Case study Workshop: Validating with the process scenarios

Case study Workshop: Defining the digitalized process capabilities and resources

Culture and Behavioural Change

      • Developing the competencies: the core skills needed
      • Specifying the group behaviour as a set of requirements
      • Overcoming internal stakeholder concerns
      • Communication: what to say and when
      • Sustaining the journey: measuring, monitoring and coaching

Example: Board of Directors Digitalization

Implementation Options

        • Digital Base Capabilities
        • The role of iBPMS, Decision and Rules engines
        • Standards and Protocols
        • Technical Foundation

Delivery
Course duration is 2 days.

Course training material: applicable supporting course material and documentation including (but not limited to) student hand-outs, reference material, exercise material. Students will retain the complete course manual and exercises including suggested solutions and receive a certificate for successful completion.
Complimentary refreshments and snacks are provided throughout the day. Lunch is not provided.  Internet access is available on-site.

Language
Delivery of the course, instruction, training material and handouts will be in English only format.

Mar
2
Sat
IIBA: Enabling Business Agility @ UBC Robson Square
Mar 2 all-day

Enabling Business Agility presented by Roger Burlton

Mar
4
Mon
Business Architecture Workshop: The Foundation for an Agile Program of Business Change @ TBA
Mar 4 – Mar 6 all-day

Business Architecture – The Foundation for an Agile Program of Business Change

Monday, March 04, 2019 9:00 a.m. to

Wednesday, March 06, 2019 5:00 p.m.

Please note dates. These are the correct dates.

Business Architecture Workshop With Roger Burlton

Organizations with great advantage in the marketplace understand their business needs and have a good knowledge of how to best leverage their scarce business resources.

This highly participative workshop delves into all aspects of Business Architecture, Business Processes, Business Capabilities and Group Culture. It is of significant benefit to those:

  • in the Business Analysis practice
  • interested or involved with the planning and designing of organizational change
  • building business capability to adapt and innovate continuously
  • engaged in business transformation projects

WORKSHOP OBJECTIVES and OUTLINE

Download full workshop learning objectives and outline here. 

IIBA CREDIT HOURS

Workshop is eligible for IIBA® Professional Development (PD) credit hours and CDU credits.

ROGER BURLTON

Roger Burlton, P.Eng., CMC, is President of Process Renewal Group, co-founder of BPTrends Associates and the author of the leading book ‘Business Process Management: Profiting from Process’.

Roger Burlton is considered the industry leader in the introduction of realistic ways of implementing enterprise BPM programs as well as innovative approaches for organizational and process change.

EVENT NOTES

  • Refreshments and lunch not included
  • Workshop eligible for IIBA® PD and CDU credits
  • Location to be near subway station

EVENT LOCATION

City of Toronto, TBA

PRICE

  • $1,375 for IIBA Toronto Full Members
  • $1,575 for all other participants

Mar
13
Wed
Business Architecture for Organizational Change @ UBC Robson Square
Mar 13 – Mar 15 all-day

Overview

The ultimate benefit of a good Business Architecture will be in changing the organization to be able to continue to change as pressures mount to remain relevant; to achieve Business Agility. This requires designing the right business solutions that provide the greatest return on investment to the business, avoiding duplication of function and effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. With a good Business Architecture all aspects of your business will be changeable, including processes, technology, roles, the organizational structure itself and the culture.

This workshop is designed for specialists and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.   Those involved in the following roles will benefit the most from this workshop:

  • Business Managers
  • Change Management Practitioners
  • Business Architects
  • Process Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • IT and HR Executives
  • Anyone else concerned with designing and sustaining an agile business

This highly participative workshop is ideal for those embarking on an organizational transformation. This is three-day workshop is an elective for the UBC Associate Certificate in Change Management.

Learning Objectives

  • Understand what a straight forward and useful Business Architecture looks like
  • Interpret what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
  • Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
  • Examine how to align what investments in resources the business should make (Resources Model)
  • Discover new organizational possibilities to flatten the organizational decision making and encourage self management
  • Build information, capability and process architecture models and interconnect them through a business performance lens to apply in your own organization
  • Apply the architecture to help accelerate your change projects and breakthrough digital technologies

Special Features of this Class

  • Consistent with BIZBOK® principles and in alignment with the Certified Business Architect (CBA)® Program
  • This is a pragmatic class with workshops – not a theory based one
  • Be able to sell the concepts upward and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Mar
19
Tue
Business Architecture Training @ Leonardo Consulting
Mar 19 @ 11:25 pm – Mar 21 @ 12:25 am

Use business architecture to design and deliver major organisational changes, and build business capability to adapt and innovate continuously.

What makes this course different

  • 4 day pragmatic approach led by experienced business leaders with actual business cases – not theoretical
  • Aligned with industry best practices (Bizbok)
  • A method that scales for small and large organizations
  • 100% Business talk and thinking!

About the Course

This business architecture methodology maximizes alignment between strategic priorities, projects portfolio and execution strategy, not only fostering stakeholders engagement, but also eliminating redundancy, maximizing the sharing of capabilities and making best use of supporting resources. With a sound architectural foundation, business-wide transformation, digitisation and continuous optimization can be accomplished and change efforts can progress smoothly. This requires designing the right business solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization.

Apr
29
Mon
Business Architecture: Enabling Business Agility and Change @ Farum, Denmark
Apr 29 – May 1 all-day

Organizations today are concerned with three main issues:

  • How can I best run my business every day?
  • How can I change quickly?
  • How can I remain agile with my business changes going forward?

To operate at your best every day, it is imperative that any adjustments in work, resource capacity and peoples’ competencies can be handled easily. The business has to be able to adapt its operating model easily. Architects must know how work is done before re-configuring it. Truly understanding business operations strategy, business capabilities, end to end business processes, the information tracing across the business and technology, is essential to make required changes without risk. Business Architects have to be knowledgeable on how all these work together to best serve the day to day stakeholders for whom our value streams are supposed to deliver value.

Quick change means that Business Architects must know about the interactions among business domains so that when the business model is being renewed they can describe what’s needed and design with deliberate integrity, reuse and inherent agility in mind. To be clear, ‘Agile’ software development will not solve this problem due to the immense complexity and risk in issues other than software. Fast software development without an architectural underpinning can easily introduce untraceable change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources is essential. With a sound architectural foundation, business-wide transformation, digitization and continuous optimization can be accomplished and change efforts can progress smoothly.

The ultimate benefit of a good Business Architecture will be in Business Agility. This requires designing the right solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. Architects must define the multiple domains of the business and how they interact, so any impact of proposed business changes can be determined rapidly and changes made with the surety they will work immediately. That means that defining and interconnecting strategy, policy, information, processes, capabilities, technical and human resources and other domains is essential. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.

This highly participative workshop will delve into all aspects of Business Architecture from top to bottom and side to side.

Learning Objectives

  • Understand what a useful Business Architecture looks like
  • Understand what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
  • Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
  • Align what investments in resources the business should make (Resources Model)
  • Learn to build market, information, capability and process architecture models and interconnect them through a business performance lens
  • Be able to use the architecture to accelerate change projects and the introduction of breakthrough digital technologies and digitalized processes

Special Features of this Class

  • Consistent with BIZBOK principles
  • This is a pragmatic class with workshops – not a theory based one
  • Be able to convince senior management of the value and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Audience

This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.

  • Business Leaders
  • Business Architects
  • Process Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • IT and HR Executives
  • Anyone else concerned with designing and sustaining an agile business

May
2
Thu
Digital Process Analysis and Design: Optimizing the customer experience through digital innovation @ Farum, Denmark
May 2 – May 3 all-day
This seminar will address what is required to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner.

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This seminar will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

By attending you will learn to:

  • Build a customer journey and find moments of truth
  • Segment customer types and define personas
  • Understand existing customer bottlenecks and constraints and opportunities to remove them
  • Identify potentially useful digital technologies
  • Design end to end value stream processes that start and end with the customer process
  • Reconceptualise the customer interaction with our processes
  • Recognize genuine design constraints from other outside stakeholders
  • Deal with behavioral and cultural change
  • Define the change program

Special Features of this class:

  • Modernizes process analysis and design work to optimize digital processes
  • Deals with customer-in-command processes and business solutions: Journeys and Experiences
  • Minimizes Process Analysis for Digital Process to only enough of what you really need?
  • Brings a wealth of opportunities for Process Innovation
  • Features several examples of digitalized processes
  • Involves a series of hands on progressive exercises in designing a digital process solution

Audience

This class will be of benefit to professionals and managers of all types involved with designing and developing digitalized business processes.

  • Process Analysts and Designers
  • Business Analysts
  • Business Leaders
  • Agilists
  • Business Architects
  • Anyone else concerned with designing and sustaining an agile business

May
6
Mon
Digital Process Analysis and Design: Optimizing the customer experience through digital innovation @ Oslo, Norway
May 6 all-day
This seminar will address what is required to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner.

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This seminar will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

By attending you will learn to:

  • Build a customer journey and find moments of truth
  • Segment customer types and define personas
  • Understand existing customer bottlenecks and constraints and opportunities to remove them
  • Identify potentially useful digital technologies
  • Design end to end value stream processes that start and end with the customer process
  • Reconceptualise the customer interaction with our processes
  • Recognize genuine design constraints from other outside stakeholders
  • Deal with behavioral and cultural change
  • Define the change program

Special Features of this class:

  • Modernizes process analysis and design work to optimize digital processes
  • Deals with customer-in-command processes and business solutions: Journeys and Experiences
  • Minimizes Process Analysis for Digital Process to only enough of what you really need?
  • Brings a wealth of opportunities for Process Innovation
  • Features several examples of digitalized processes
  • Involves a series of hands on progressive exercises in designing a digital process solution

Audience

This class will be of benefit to professionals and managers of all types involved with designing and developing digitalized business processes.

  • Process Analysts and Designers
  • Business Analysts
  • Business Leaders
  • Agilists
  • Business Architects
  • Anyone else concerned with designing and sustaining an agile business

May
8
Wed
Business Architecture: Enabling Business Agility and Change @ Osla, Norway
May 8 – May 10 all-day

Organizations today are concerned with three main issues:

  • How can I best run my business every day?
  • How can I change quickly?
  • How can I remain agile with my business changes going forward?

To operate at your best every day, it is imperative that any adjustments in work, resource capacity and peoples’ competencies can be handled easily. The business has to be able to adapt its operating model easily. Architects must know how work is done before re-configuring it. Truly understanding business operations strategy, business capabilities, end to end business processes, the information tracing across the business and technology, is essential to make required changes without risk. Business Architects have to be knowledgeable on how all these work together to best serve the day to day stakeholders for whom our value streams are supposed to deliver value.

Quick change means that Business Architects must know about the interactions among business domains so that when the business model is being renewed they can describe what’s needed and design with deliberate integrity, reuse and inherent agility in mind. To be clear, ‘Agile’ software development will not solve this problem due to the immense complexity and risk in issues other than software. Fast software development without an architectural underpinning can easily introduce untraceable change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources is essential. With a sound architectural foundation, business-wide transformation, digitization and continuous optimization can be accomplished and change efforts can progress smoothly.

The ultimate benefit of a good Business Architecture will be in Business Agility. This requires designing the right solutions that provide the greatest return on investment to the business, avoiding duplication of effort and developing capabilities once for multiple uses across the processes of the organization. Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business operations with increasing difficulty to change fast later on. Architects must define the multiple domains of the business and how they interact, so any impact of proposed business changes can be determined rapidly and changes made with the surety they will work immediately. That means that defining and interconnecting strategy, policy, information, processes, capabilities, technical and human resources and other domains is essential. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.

This highly participative workshop will delve into all aspects of Business Architecture from top to bottom and side to side.

Learning Objectives

  • Understand what a useful Business Architecture looks like
  • Understand what outputs the business produces and how it delivers them to create value for its customers and other stakeholders (Business Model)
  • Define how the business is organized and how it operates in the context of broader business ecosystems (Operating Model)
  • Align what investments in resources the business should make (Resources Model)
  • Learn to build market, information, capability and process architecture models and interconnect them through a business performance lens
  • Be able to use the architecture to accelerate change projects and the introduction of breakthrough digital technologies and digitalized processes

Special Features of this Class

  • Consistent with BIZBOK principles
  • This is a pragmatic class with workshops – not a theory based one
  • Be able to convince senior management of the value and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

Audience

This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously.

  • Business Leaders
  • Business Architects
  • Process Analysts
  • Business Analysts
  • Strategic Planners
  • IT Architects
  • IT and HR Executives
  • Anyone else concerned with designing and sustaining an agile business

CONTACT INFO

+1 905-237-2936

info@processerenewal.com

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Do you have any critical strategic objectives you want to achieve?

Get it in touch with us, and one of our team members will reach out as soon as possible

 

 

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