PRG is the longest running BPM professional services company in the world

PRG is the first to develop and apply a comprehensive process methodology that focussed on performance improvement. We have helped our clients globally to realize significant process improvements and implement new business models on over two hundred occasions.

We continue to lead the field, with our recent introduction of the Business Agility manifesto, and pioneering the principles of self management within organization.

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Roger Burlton defining Business Architecture

PRG In Action - Case Studies

See our expertise in action with case studies of how we helped clients across multiple industries


We most value a holistic, common sense and value focused work philosophy.

We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.

Optimizing for Results

We optimize for measurable business performance while avoiding business and compliance risks concurrently.

People Focused

We strive to eliminate staff frustration, by design processes that engage and empower your team to deliver on their stated objectives and targets

Technology Agnostic

While we have worked and partnered with numerous technology vendors over the years, our solutions are always first and foremost based on your individual organization’s needs. When necessary, we will recommend only the best tools to meet your requirements.


We have numerous speaking engagements across the globe, come to hear in person what we have to say!


HOW CAN WE HELP? +1 905-237-2936



BA World Toronto: Enabling Business Agility @ Metro Toronto Convention Centre
May 28 @ 10:15 am – 11:15 am

Driving out software rapidly is not sufficient anymore. Many aspects of the business must continuously change in concert including processes, capabilities, information, technologies, and rules. Smart adaptability requires an end to end value delivery perspective. Digital requires services and data to be connected across the customer journey serving multiple personas and touch points. This session will help BAs and PMs to tackle business complexity and to reconfigure rapidly and effectively.

Learning Objectives

  • Understand tools and techniques for cross functional value creation
  • Create an agile business
  • How BAs and PMs must design for change

BA World Toronto: Digital Process Analysis and Design: Optimizing the Customer Experience @ Metro Toronto Convention Centre
May 30 @ 10:15 am – 11:15 am

Going digital does not mean that sound analysis and design of the end to end experience has passed. Connecting all the actions required, means more dots to connect between customers and ourselves. This relies upon professional practices of integrated design. Business architects and business analysts must follow sound yet modern professional practices of process analysis and design tuned for a digital world. This seminar will help you optimize the customer’s process journey in a digital world.

Learning Objectives

  • Learn how process design is different for digitalization
  • Learn how to connect all the dots: Process and data
  • Practice using a case study throughout the class.

IRMUK – Business Architecture Best Practices: Practical Methods to Enable Business Change @ etc.venues Marble Arch
Jun 3 @ 11:40 pm – Jun 5 @ 12:40 am

Today’s business architects and designers are rising to the challenges of fast change, enhanced business operations and design of the business for continuing agility.

Quick and effective business change means that Business Architects must know the interconnections among business elements so that as the business model is updated, they can identify what’s impacted and design with deliberate integrity and reuse in mind. To be clear, ‘Agile’ software development, by itself, will not make the business more flexible due to the immense complexity in issues other than software. However, fast software development with an architectural underpinning can enable speed and ease of change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources, is essential. With a sound architectural foundation, business-wide transformation, digitalization and continuous optimization can be accomplished and change efforts can progress smoothly.

A major architectural requirement is to be able to adapt the business operating modeland do so easily. Business Architects must capture and provide the business knowledge to be able to confidently re-configure how work gets done and value gets created. Clarity on business strategy, business capabilities, end to end value streams and business processes, the information tracing across the business, business decisions, technology resources, and human competencies is essential to make required changes without unnecessary risk in the change itself. Business Architects have to be knowledgeable on how all these domains work together to best serve the support of our value streams to deliver stakeholder value.

Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business design and operations with increasing difficulty to change fast later on.

This is a highly participative workshop and will delve into all aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOKalong with other established and new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable and yet practical.

Special Features of this Class

  • Built on BIZBOK principles and acknowledged Business Architecture Best Practices
  • This is a pragmatic working class with a case study and workshops
  • Be able to sell the concepts upward and reduce internal resistance to change
  • Learn a method that scales for both small and large organizations
  • Work with Roger Burlton; the most experienced pragmatist in this field

IRMUK – Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation @ etc.venues Marble Arch
Jun 6 @ 11:40 pm – Jun 7 @ 12:40 am

Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.

This course will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.

This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.

Intersection 2019 Conference: Using Business Design to Enable the Integration of Two Leading Brands @ Academy of Sciences Lisbon
Sep 17 @ 11:45 am – 12:30 pm

The Canadian manufacturing and sales operations of 2 large household name manufacturers needed to be integrated as part of a global effort triggered by the merger of these 2 brands a few years earlier.

Taking a business design approach to develop the future state of the integrated business unit proved to be a very effective way to focus the integration effort to achieve the desired business outcomes of acting as one. Newly defined business processes became the basis to drive organizational realignment and role design, technology change requirements, staff training, and business governance. It also became an overall communication tool to ensure all stakeholders are aligned on both the reasons for, and the details of the required changes. In this presentation, Sasha will:

  • Describe the high-level objectives of the integration effort, and associated tight timelines
  • Discuss how to tackle complex requirements, dealing with change for two unique established businesses
  • Share how business architecture and process models can be effectively used as a stakeholder engagement and communication tool
  • Demonstrate examples of some of the actual documentation formats used through-out the project

IRMUK 2019: Business Process Management Conference Europe @ Radisson Blu Portman Hotel
Oct 21 – Oct 24 all-day

Why attend this event in 2019:

  • Europe’s only co-located conferences on BPM and Enterprise Architecture. This event provides a unique opportunity to discover the latest approaches and innovative ideas to both BPM and Enterprise Architecture and benefit from the synergies between them. Choose to attend 1, 2, 3 or 4 days of the event. Delegates can attend sessions at both conferences.  The event includes a track devoted to Business Architecture.
  • Designed by Practitioners for Practitioners. Being neither analyst nor vendor-led, the conferences provide diverse and wide-ranging perspectives on BPM, Enterprise Architecture and Business Architecture, informed by practical experience.
  • Case studies and contributors in 2018 included: Zurich Insurance, Fidelity, Aberdeen Standard Investments, Centrica, Nationwide, ABN Amro, Fidelity, Ministry of Immigration and Integration Denmark, APG, NATS, DNB Bank, Copenhagen Airports, KPMG Digital Norway, Capita Transformation, Renault-Nissan Consulting, Admiral Group, Yorkshire Building Society, University College London, Department of Internal Affairs New Zealand, FNSS Defence Systems, de Volksbank, Wells Fargo, SQS Ireland, National Bank of Oman, Communication and Information Technology Commission (CITC) Saudi Arabia, Farm Frites Poland, Kautex Textron GMBH and many more …
  • Get Value for Money. Choose from more than 70 sessions, with 2 tracks on BPM, 2 tracks on Enterprise Architecture and 1 track exclusively on Business Architecture. Whether you are just getting started or looking for more advanced knowledge you will find sessions that address issues you are facing and people who can advise you.
  • Conference Workshops. Choose from an unparalleled range of workshops on specific topics to get you quickly up-to-speed or fine tune your performance on the first and the last day of the event.
  • Excellent mix of vision, theory and implementation. Discover new approaches and innovative ideas, while at the same time learning from organisations who have benefited from implementing world-class BPM and EA approaches and solutions.
  • Established, recognized and respected conferences. These conferences have brought practitioners, experts and thought-leaders together from around the world for many years, uncovering strategies for success in delivering world-class products, services, processes and systems.
  • Exhibition and Networking Opportunities. Network with an outstanding group of BPM and EA delegates and speakers.  BPM and EA solution providers will be available during the conference days to demonstrate the latest in software and services available and give you the benefit of their insights.

BBC 2019: THE CORE CONCEPTS OF BUSINESS ARCHITECTURE @ The Diplomat Beach Resort, Curio Collection by Hilton
Nov 11 @ 9:00 am – 10:00 am

Business Architecture provides a strong foundation for business-wide transformation, digitization and optimization and is the basis for having an agile business. Given the inherent complexities, making the right choices in what to change is not simple. Avoiding duplication and sub-optimization means that all of the moving parts must be classified, well understood and inter-connected before change can confidently begin. Business Architecture subject areas are numerous. Processes and capabilities and other important domains are complex enough. Being able to find the interconnections among them is even more so. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.

This session will introduce some of the critical elements needed.

  • Stakeholder Value Orientation
  • Business Concepts / Information models
  • Business Processes
  • Business Capabilities
  • Business Measurement
  • Change Prioritization
  • Process / Capability Alignment

BBC 2019: LEARN HOW TO IMPROVE BUSINESS PROCESSES IN 3 HOURS @ The Diplomat Beach Resort, Curio Collection by Hilton
Nov 11 @ 1:30 pm – 4:30 pm

What happens when you automate a broken process? What happens when you implement a brand-new system where the old process will no longer work? In a manufacturing environment the result would be the same defects only faster!! In business it is not much different, except the cause of defects can be much harder to spot. Improving business processes is necessary whenever implementing any new technology or seeking to optimize and gain efficiency.

This session is designed primarily for practitioners who are starting their journey in process improvement, or those who are looking for a refresher and some new ideas.

In this session you will learn how to:

Identify if a business process is in need of improvement
Understand and document existing processes
Develop a prioritized list of issues and potential areas of improvement
Determine root causes and potential solutions
Synthesize the various solutions into a coherent improvement effort
Plan and implement the improvement effort


+1 905-237-2936



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