I consider myself very fortunate in my line of business to have met a lot of very talented people, people…
Roger Burlton defining Business Architecture
Roger Burlton defining Business Architecture
We most value a holistic, common sense and value focused work philosophy.
We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.
Over a period of 10 years I have had several excellent engagements with the Process Renewal Group. They have trained, mentored and consulted on the subjects of Business Process Management, Business Process Analysis /Modeling, and Strategic Capability Roadmapping. Their methodology and their actionable insights regarding how businesses can determine and improve what is most important to work on, both operationally and strategically, have made a significant impact on my organization’s performance.
The Process Renewal Group played a pivotal role in several major initiatives I was delivering. They helped us understand which areas of the business had to improve to deliver our chosen strategy, several of which were not originally on the focus list but were subsequently validated as the initiatives progressed. They brought a holistic approach to understanding business performance drivers and helped us understand what needed to improve to achieve our objectives. And through these engagements, they helped institute a cultural change towards the role of business processes which continues today. Their success with these engagements has led to further partnership with Process Renewal Group in other areas of the organization.
Process Renewal Group was our ideal partner for translating our transformation goals into concrete actionable plans to ensure alignment and traceability. I had the opportunity to work with PRG on two occasions, once with a major Canadian Financial Institution and again with a major Canadian Digital Media company. In both cases, I was extremely satisfied with the breadth and depth of their recommendations to drive improved organizational performance through their process-centric and Customer focused approach.
I have found that the word “process” can have a very polarizing effect on people. There are those who like…
Rationale for this Article I was asked to write a new article recently. I thought hard about what the message…
Today’s business architects and designers are rising to the challenges of fast change, enhanced business operations and design of the business for continuing agility.
Quick and effective business change means that Business Architects must know the interconnections among business elements so that as the business model is updated, they can identify what’s impacted and design with deliberate integrity and reuse in mind. To be clear, ‘Agile’ software development, by itself, will not make the business more flexible due to the immense complexity in issues other than software. However, fast software development with an architectural underpinning can enable speed and ease of change later. A solid business architecture that assures the avoidance of redundancy, maximizes the sharing of capabilities and makes best use of supporting resources, is essential. With a sound architectural foundation, business-wide transformation, digitalization and continuous optimization can be accomplished and change efforts can progress smoothly.
A major architectural requirement is to be able to adapt the business operating modeland do so easily. Business Architects must capture and provide the business knowledge to be able to confidently re-configure how work gets done and value gets created. Clarity on business strategy, business capabilities, end to end value streams and business processes, the information tracing across the business, business decisions, technology resources, and human competencies is essential to make required changes without unnecessary risk in the change itself. Business Architects have to be knowledgeable on how all these domains work together to best serve the support of our value streams to deliver stakeholder value.
Without a solid Business Architecture there will certainly be sub-optimization, redundancy and inconsistency across business design and operations with increasing difficulty to change fast later on.
This is a highly participative workshop and will delve into all aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOKalong with other established and new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable and yet practical.
Special Features of this Class
Whether private or public sector, the demand is skyrocketing for organizations to provide digitalized services for their customers. Well-designed solutions appear seamless and are in tune with customer expectations for the right service delivered through a simple, intuitive interface whenever and wherever they want. Going digital, however, cannot be the sole objective. Digital technology alone will not solve a business problem. Comprehensive digitalized capability must be tackled in the context of an omni-channel world that can involve human and robotic agents, machine learning and cyber-based intelligent support interchangeably in a comprehensive process. Digitalizing requires professional analysis and design of the end to end experience. Due to interconnectivity of all the actions required and the absolute need for 100% data integrity it is even more important to connect all the dots between our customers and our business operations in the front office and the back. This is not a problem that Lean techniques will solve nor will ‘Agile’ development be able to handle by itself. To be done well, we have to apply disciplined approaches including large parts of marketplace understanding, business architecture and integrated design of many solution domains required for the processes to work. Business architects and business designers must still follow a sound set of repeatable practices using renewed methods of process analysis and design adapted for opportunities in a digital world.
This course will address what degree of process work is required for today’s organizations striving to establish digital business capabilities to optimize the end to end customer journey and leverage resources in the most effective manner. It will emphasize the customer aspects of the challenge given that customers are no longer recipients of what we do but are key actors with us in doing it. They are a part of newly conceived business processes in partnership with us. We have to design shared processes with them in mind.
This class deals with the development of digitalized processes and services. It does not address digital strategies or digital architecture directly.
Why attend this event in 2019:
Business Architecture provides a strong foundation for business-wide transformation, digitization and optimization and is the basis for having an agile business. Given the inherent complexities, making the right choices in what to change is not simple. Avoiding duplication and sub-optimization means that all of the moving parts must be classified, well understood and inter-connected before change can confidently begin. Business Architecture subject areas are numerous. Processes and capabilities and other important domains are complex enough. Being able to find the interconnections among them is even more so. A well-formed Business Architecture can help untangle the confusion and deliver inherently adaptable solutions.
This session will introduce some of the critical elements needed.
What happens when you automate a broken process? What happens when you implement a brand-new system where the old process will no longer work? In a manufacturing environment the result would be the same defects only faster!! In business it is not much different, except the cause of defects can be much harder to spot. Improving business processes is necessary whenever implementing any new technology or seeking to optimize and gain efficiency.
This session is designed primarily for practitioners who are starting their journey in process improvement, or those who are looking for a refresher and some new ideas.
In this session you will learn how to:
Identify if a business process is in need of improvement
Understand and document existing processes
Develop a prioritized list of issues and potential areas of improvement
Determine root causes and potential solutions
Synthesize the various solutions into a coherent improvement effort
Plan and implement the improvement effort
Do you have an upcoming project you would like to discuss?
Do you have any critical strategic objectives you want to achieve?
Get it in touch with us, and one of our team members will reach out as soon as possible