Over a period of 10 years I have had several excellent engagements with the Process Renewal Group. They have trained, mentored and consulted on the subjects of Business Process Management, Business Process Analysis /Modeling, and Strategic Capability Roadmapping. Their methodology and their actionable insights regarding how businesses can determine and improve what is most important to work on, both operationally and strategically, have made a significant impact on my organization’s performance.
I knew Roger Burlton before he became Roger Burlton! Roger was working with Business Processes before the world even learned how to spell Business Process. But Roger’s focus on Process was different from the typical industry penchant for “silver bullets.” Roger has invested much of his professional life in understanding the essential characteristics of Process in the context of the Enterprise. When I have a question that goes beyond the rather superficial graphic representation of a process model, I go to Roger Burlton. From him I know that I can get definitive answers.
The course was extremely helpful because it got you to think outside the box and explore different techniques of process improvement. It was nicely placed, with anecdotes and live examples. The sessions were lively, informative and extremely useful since they related to my daily work. There was great interaction with a pace that was suitable for the amount of content covered. Finally new ways to analyse processes.
Process Renewal Group was our ideal partner for translating our transformation goals into concrete actionable plans to ensure alignment and traceability. I had the opportunity to work with PRG on two occasions, once with a major Canadian Financial Institution and again with a major Canadian Digital Media company. In both cases, I was extremely satisfied with the breadth and depth of their recommendations to drive improved organizational performance through their process-centric and Customer focused approach.
The Process Renewal Group played a pivotal role in several major initiatives I was delivering. They helped us understand which areas of the business had to improve to deliver our chosen strategy, several of which were not originally on the focus list but were subsequently validated as the initiatives progressed. They brought a holistic approach to understanding business performance drivers and helped us understand what needed to improve to achieve our objectives. And through these engagements, they helped institute a cultural change towards the role of business processes which continues today. Their success with these engagements has led to further partnership with Process Renewal Group in other areas of the organization.
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