Benefits to the Attendee: Attain a solid understanding of practical process modeling and analysis techniques Develop techniques for defining and understanding process boundaries and interfaces. Discover the value of process vs. functional improvements for achieving a competitive advantage in the marketplace. Learn how to develop critical measures for evaluating business process performance Understand the importance of properly managing the "people" aspect of process redesign Master process modeling and analysis skills through participation in six case study workshops Benefits to the Company: Proven techniques to make your Reengineering projects successful Pitfalls to avoid in conducting Reengineering projects Critical success factors for achieving dramatic business performance improvements Gain a competitive advantage through business process redesign. Course Outline Introduction to Business Process Management Role of process in business What is Business Process Re-engineering? Importance of performance measures Defining a "business process" Why process-based change Overview of a framework for successful process-based change Integrating re-engineering and systems design and development Define Process Scope & Vision Significance of a process vision Identifying process performance measures Impact of a process architecture How to create and use a process context diagram Workshop 1: Create Process Context Diagram The importance of process boundaries Identifying process interfaces Determining solution constraints Techniques for defining and controlling scope Defining the project team Workshop 2: Defining Project & Process Scope Capturing Process Knowledge Identify where the knowledge is Importance of facilitation Using appropriate techniques Gather process information IGOEs (Input, Guide, Output & Enabler) Performance Measures Issues/Constraints/Concerns Suggestions Opportunities Quick Wins Roles & Responsibilities Understand and categorize business rules Modeling Current Process What is a "process model" Understanding process components Establishing modeling standards Documenting IGOE's (Input, Guide, Output & Enabler) Determining roles & responsibilities Workshop 3: Modeling Processes Business Process Modeling Techniques Examples of several popular techniques Pro & Cons of each techniques Tips on selecting the appropriate technique Measuring Processes Determining what to measure Defining measurement criteria Designing measurement techniques Workshop 4: Measuring Processes Analyzing Processes Prioritizing the focus What can we learn from "process models" Additional analysis techniques Identifying "quick wins" Workshop 5: Analyzing Processes Creating New Processes Conducting Research Benchmarking Building evaluation criteria Breaking through the creative barriers Various Creative workshop techniques Evaluating alternatives Workshop 6: Creating New Processes Designing New Processes Levels of process competency Properties of a good process Guidelines for process design Documenting assumptions Validating New Processes Developing Scenarios Application of Scenarios Additional Validation techniques Verifying IGOE's Verifying Assumptions Creating Prototypes Running Simulations Selection of Tools Defining the BPR activities Aligning activities with requirements Aligning requirements with tool capabilities Building the evaluation matrix Sources for tool specific information Summary Back to Training Page Download Course Description (MS Word 25k)