It is now clear that the world is in the midst of an information technology revolution, with just as large an impact as the industrial revolution. Unlike its predecessor, however, which took one hundred and fifty years to complete, the latest upheaval is happening in a few decades and wreaking havoc on the public, businesses and government alike. Observations from the luminaries and industry experts are surprisingly consistent in what it will take to succeed. Common characteristics are the importance of customers, human resources, and a complete business process orientation. Many have also pointed out the advantages which come with being able to anticipate needs and to respond quickly to opportunities when they occur thereby providing adaptable products and services and keeping loyal customers. All have highlighted the critical role of Information Technology as the driving enabler of change. Out of this have come incredible new technologies such as workflow, groupware, data warehouses, and of course the Internet. Also, new management concepts such as Business Process Re-engineering, Learning Organizations and Virtual Workers have taken hold especially at the development and implementation levels. As these disciplines have matured, the critical difference now rests more in deciding what are the right things to do. With limited financial and human resources, it is imperative that new strategic plans integrate and synchronize rather than deliver the traditional disconnected 'Islands of Strategy' we have come to expect. Results will include business processes which deliver the biggest benefits being delivered first. Also, technology infrastructure will make sense since its payoff will be directly traceable to business performance improvement. In addition, human change will be explainable in terms other than and workforce reductions. The Integrated Strategic Planning covered by this seminar includes Business Processes, Technology and Human Resource perspectives. It is necessary for any of these professional disciplines to thrive and deliver results. It is mandatory for the IT organization to become significant players in total business transformation and to become a key part of the corporate team. This seminar will provide a way of logically and successfully producing strategies and plans that work. It delivers a common-sense framework for sifting through the complex issues of where to invest our scarce professional resources. It ensures the survival and prosperity of your business and IT organization. Seminar Features A pragmatic, comprehensive framework Tricks to learn and Traps to avoid Hands on case study exercises daily How technology can be strategic Receive a sample transformation strategy template High interaction with other attendees What You Will Learn This session is intended to provide a complete approach for updating strategic and transformational planning. You will learn: How to deliver strategies which deliver business results and to prove it How to gain cross-organization acceptance How to manage change A Reusable Framework for Planning How to build quickly through iteration not perfection To manage politics, perceptions and resisters The enabling breakthrough technologies Most importantly, this seminar will position you to become an Agent of Change for business, process and technology renewal. Who Should Attend This session is a must for executives, managers, and staff involved in or affected by business, process technology and human change. Planning teams will gain by attending together. CIO's and their customer counterparts alike will benefit. IT strategic planners can not afford to miss the opportunity to catch up through this session.

Seminar Outline

Pressures for Change Forces Driving Business Transformation Performance and Customer Focus Traceability as a Fundamental Concept Aspects of Integrated Change for Business Performance Improvement Business Processes as Integrators of Change Building Adaptability Technology as Enabler/Change Driver Architectural Framework Overview Overview of Integrated Change Management Process Ownership Existing and Future Perspectives Iteration, Discovery and Approximation Vs. Completeness and Perfection BPR Value Chain and IT Methods Understanding The Business' Context Defining Customer Segmentation and Values Identifying Key Performance Indicators(KPI's) The Business Context Diagram Alternative Business Scenario Planning Defining Business Vision/Strategic Intent Critical Success Factors(CSF's) The Executive Interview and Workshops Customer Focus Groups and Surveys Developing a Process Architecture Business Event/Outcome Analysis Core and Support Processes KPI's and Existing Performance Levels Process Architecture Diagramming Notation Process Vision and Scope Benchmarking Performance and Practices Diagramming Notations and Standards Process Renewal Trends Successful Companies' Processes Aligning Processes with Business Direction Process Change Priorities Identifying Organization Strategy Existing and Future Roles and Responsibilities The Process Owners A Generic Customer Service Job Model Process vs. Functional Structures Outsourcing Considerations

Enabling Technologies Business Process Automation Breakthrough Information Technology Trends Technology Critical Success Factors Building Adaptable Solutions Importance of Client / Server and OO The Role of The Internet and Intranets Process Automation through Workflow Collaborative Workgroup Software Implications for Infrastructure The Technology/Process Matrix Prioritizing IT Investments Physical Facility and Location Plan Existing Facilities and Work Sites Envisioned Facilities Applications and Data Architecture From Process to Applications and Business Objects Shareable Information Assets Determine Human Capabilities Determine Implications of New Processes, Technology, and Changing Culture New Competency Requirements New Incentives and Evaluation Systems Education and Training Plan Workforce Reductions and Layoffs Determine Alignment Opportunities Transformation Strategy Table of Contents Defining the Renewal Projects Continuous Improvement Mechanisms Implementation of Solutions Implementation Principles Understanding the Existing Process Redesigning the Business Process Developing Enablers and Support Mechanisms Implementing the Change Fastracking Systems Development An OO Development Strategy Managing Perceptions and Politics Achieving Executive Commitment Managing Risk Human Change and Communications Strategy Summary Maintaining and Enhancing the Architectures Getting Started