What's Happening Knowledge Management, Business Process Re-engineering, Object-Oriented Application Development, GUIs & Windows, Client/Server Development, Rapid Application Development...the list goes on. The true focus of all the above is to deliver better service, more quickly and more cost effectively. One of the key ingredients to developing creative solutions and implementing them is the involvement of the key stakeholders in the process. The concept of JAD or Consensus Management is based on group sessions of key personnel. Under the guidance of a facilitator they meet to develop the solutions to their problem. Properly managed, the JAD session produces a quality deliverable in a short period of time. About This Seminar This seminar uses the 5WH approach. In other words it will answer the Who, What, When, Where, Why and How of JAD. It will cover what it is, the benefits of the approach, how to select the right participants, how it relates to methodologies and technologies and how to prepare for and run a session. In addition because the role of the facilitator is so important in the success of JAD's, the course will provide a good basic education in the skills and techniques needed by someone performing this role. What Makes This Seminar Unique This seminar is unique in combining the method, human factors, technology and political strategies necessary to make your JAD's successful. It is a practical course that combines lecture with a number of workshops that provide attendees the opportunity to practice the techniques. It does not take the "silver bullet" approach but instead shows how to use JAD to your advantage regardless of your present situation. Who Should Attend IS Project Managers responsible for implementing total project solutions IS Professionals responsible for defining functional requirements Information and Business Professionals who will have facilitator responsibilities IS Managers who are responsible for Strategic Planning IS and Business Professionals who are expected to be participants in a JAD session Managers, Technical Professionals and those in the training field who will be facilitating a group meeting of any sort What You Will Learn The benefits of the JAD approach and how to obtain Management commitment to it When and where to use JAD to obtain results and when it isn't necessary How JAD can be used effectively within your methodology How to obtain commitment to your Project Plan using JAD Action Workshops to reduce the elapsed time on your project Facilitator skills and techniques to successfully run a JAD How to implement JAD successfully in your organization

Workshop Outline

Day One 1. Introduction Problems in developing solutions What is the purpose of JAD What are the expected results WORKSHOP #1 - JAD QUIZ 2. Meetings Why meetings are important Good and Bad Meetings How to plan an Agenda 3. What is JAD The JAD Methodology The different types of JAD Rules for running JADs 4. Where to use JAD Generic situations where JAD applies JAD and the Systems Development Life Cycle JAD and its relationship to RAD JAD within Business Process Re-engineering WORKSHOP #2 - JAD and the SDLC 5. JAD Roles Responsibilities of the Facilitator Role of the Scribe Which Clients should be there How do IS personnel contribute Corporate sponsor - a key requirement 6. The Facilitator The skills required to be a facilitator Facilitator techniques How to deal with problem behavior WORKSHOP #3 - FACILITATOR ROLE PLAY

Day Two 7. Group Techniques How to solve problems How to make decisions Brainstorming How to set decision criteria 8. Preparing for JAD Developing a checklist of activities What facilities and equipment to use Using Electronic Meeting Systems Designing the Room Layout 9. The Planning JAD Setting the objectives Preparation including the Agenda Developing a draft Project Plan Running the session Expected results and follow-up WORKSHOP #4 - A PLANNING JAD 10. Action Workshop JAD's Where do they apply Preparation including how much to accomplish During the session Review and documentation WORKSHOP #5 - DESIGN A REPORT INCLUDING CONTENT AND LAYOUT 11. Summary Brief review of Seminar Topics JAD from a Management Perspective