The recent past has seen phenomenal changes within our enterprises. Our associates are under pressure to effectively deliver new technologies, business processes, systems, organizational structures and HR practices, as well as roll out new products and services. Challenges associated with the approaching millennium have also contributed some immovable deadlines. This need to deliver rapid change is now crossing organizational boundaries and affecting large numbers of people in all parts of the company. In addition, most professional change agents are overworked and constrained by a lack of appropriate resources, insufficient time and a scarcity of genuine commitment to their initiatives. In these situations, the confident application of a controllable, repeatable simple approach is paramount. It must ensure customer focus, people and results orientation and quality-consciousness to get the job done. Project scheduling software and charting techniques are numerous but PM process and discipline is can be enhanced in most organizations. This hands-on workshop will provide a way of applying a consistent, repeatable project management process that will assure successful results regardless of software or diagramming notation. During the two days, the materials and practical exercises will encompass four major phases of change which will apply to the project as a whole, any stage, each and every deliverable and all sub-deliverables. Each phase will be examined in detail, including methods, guidelines and tools. Practice workshops with a case study or the application to the attendee's own real project will provide an opportunity to apply the techniques learned right away and receive immediate feedback from the facilitator. Visioning - ensures a common visualization of the results of the project and its deliverables for all project players and stakeholders and identifies those attributes that constitute success. Planning - identifies the required methods, processes, deliverables, quality levels, roles, time and resources as well as the required levels of empowerment needed to achieve the envisioned results. Continuous Project Improvement - provides constant monitoring and awareness of the true project status, the mechanisms to re-plan, and identifies opportunities for improvement in any circumstance. Acceptance-Handover - ensures confident client acceptance of the project results and the unambiguous completion of the business commitment with no surprises. Seminar Features A real-world, practical approach that will continue to work for all types of projects Participate in nine case study workshops and choose from an IT or business change case Bring Your own project, team, users and managers and work on YOUR own project Receive software templates and planning kits Deals with the tough project issues Receive desktop reminders of the key messages Suitable for all experience levels What You Will Learn A simple repeatable process and toolkit to ensure that you are always in control To get real commitment and involvement To create a shared project vision To negotiate or re-negotiate a win-win plan When and how to say no To manage or avoid potential conflicts To change when common sense demands To maintain yours and others' confidence To keep communication channels open How to gain Acceptance of the project results To manage Quality and Scope with Time and Cost in balance How to make sure there are no surprises Who Should Attend Project Managers and Team Leaders Business and IT managers Change Agents Information and Process Analysts HR Professionals All Team Members and anyone delivering or accepting business solutions This workshop is particularly effective when project teams, complete with delivery and client staff, attend together and work on their own project in the breakout sessions.

Workshop Outline

Introduction Aspects of Change Project Management as a Process Project Management Success Factors Principles of Commitment Management Project Management Secrets Responsibility, Accountability and Control Sharing, Delegation and Acceptance Empowerment and Trust Essentials Maintaining Confidence & Strength Responsibility Workshops A Commitment Management Model Project Delivery / Acceptance Model Customer / Supplier Chain A Commitment Management Template Preparing (Re)-Negotiating Performing / Monitoring Assessing / Evaluating When and How to Say No Commitment Workshops Roles and Responsibilities for Project Players Project Organization - Mandatory and Optional Roles Cross-Functional Teams Organizational Options - How to Pick Responsibilities Associated with Acceptor and Deliverer Roles Attributes of a Good Team Member Selecting the Project & Creating the Vision Business Strategy Stakeholder Analysis Creating the Project Vision Scoping the Ins and Outs Setting Performance Indicators and Improvement Objectives Business Case and Funding Visible Project Startup / Announcement Appointment of Core Team Communication Strategy Project Vision Workshop Project Scoping Workshop

Creating Shared Commitment Through Project Plans Planning Framework Planning for Acceptance - Start with the End in Mind Work Breakdown Structure(Identifying Deliverables / Sub-deliverables and Responsibilities) Defining Standards and Acceptance Criteria Defining the Deliverable Dependencies Determining Activities Estimating and Scheduling Resource Leveling Iteration and Negotiation Ensuring Plan Acceptance & Commitment The Top Down Planning Approach Managing Levels of Detail Deliverables / Approach(Work Breakdown) Workshop Plan Acceptance Workshop Continuous Project Improvement Maintaining Project Control Continuous Improvement Framework Avoiding Crisis Management Communication Channels and Mechanisms Keeping the Plan Current Maintaining True Status Overcoming Obstacles Negotiating Changes to Commitments Continuous Improvement Tools & Documentation Project Team Structure Workshop Project Communications & Control Workshop Project Acceptance / Commitment Completion Visible and Recognizable Goals End Product Decomposition Acceptance Criteria Deliverable Acceptance Matrix Project/Deliverable Acceptance Quality Assurance Gates Deliverable Acceptance Workshop Summary Supporting Software Critical Success Factors