255 Front St W
ON M5V 2W6
Going digital does not mean that sound analysis and design of the end to end experience has passed. Connecting all the actions required, means more dots to connect between customers and ourselves. This relies upon professional practices of integrated design. Business architects and business analysts must follow sound yet modern professional practices of process analysis and design tuned for a digital world. This seminar will help you optimize the customer’s process journey in a digital world.
- Learn how process design is different for digitalization
- Learn how to connect all the dots: Process and data
- Practice using a case study throughout the class.