Articles

Scope Creep!: Managing Process Improvement Project scope

by Kathy A. Long
(Adobe Acrobat format: 135k)

Effective Business Change Through Process Management: Strategies and Architectures for Integrated Change

by Roger T. Burlton: Founder Process Renewal Group
(Adobe Acrobat format: 245k)

Business Process Management: The Heart of Organizational Capability

by Roger Burlton
(Adobe Acrobat format: 113k)

Implementation: The Payoff from Architecture and Program Management

(On-line Presentation)

People are the Process

by Kathy A. Long

Relationship Management:

Architecting Your Business Relationships
(On-line Presentation)

Knowledge Management for Enterprise Advantage

(On-line Presentation)

From Best Practices to Next Practices:

When Learning from Your Customers Can Put You out of Business (On-line Presentation)

Knowledge, Processes and Business Rules:

A Question of Balance (On-line Presentation)

Definition of Knowledge: A Business Perspective

Knowledge in business provides guidance to humans so that they can make judgments, formulate decisions and do their work. Business knowledge provides context. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimize our effectiveness. Implicit in this view of knowledge is the assumption of purpose: of relevance to the business' mission. From this perspective, knowledge is not simply a higher level of information. It is the guide, which helps us use or process data and information to deliver optimum results. (MS Word File: 50k)

Definition of Knowledge Management: A Working Perspective

'Knowledge Management (KM) is the set of professional practices which improves the capabilities of the organization's human resources and enhances their ability to share what they know.' (MS Word File: 50k)

Knowledge@Work

The concept of knowledge is as old as mankind. The exploitation or hoarding of knowledge has been practiced by societal leaders to preserve their position of power for eons. Today, forward thinking organizations are desperately seeking any similar edge in a world of organizational memory loss, transient workforces, rapid change and uncertainty. They are hoping that knowledge, the most human of our assets, will make a difference. (MS Word File: 186k)

Process and Knowledge Management
A Question of Balance

This article contains a wide coverage of the issues and opportunities of "Knowledge Management", especially with regard to the measurable business value it must bring to succeed. As such it argues for an outcome oriented "Business Process Management" approach enabled by Knowledge, rather than knowledge for knowledge's sake. (MS Word File: 135k)

Business People Re-engineering

This article provides a perspective on process managed change in which processes are designed to optimize the human relationship management issues among organizations as well as within them. It also offers some people-based change management strategies. (MS Word File: 513k)